Jeffrey Tinnea on 27 Mar 2015 02:00:15
Currently if auto-refresh fails, the refresh schedule is disabled meaning IT has to go in and re-enable the schedule for each data connection after any ill-timed service outage. Sadly, the schedule is also disabled silently so unless IT checks in on the dashboard they have no way of knowing refresh is turned off.
Administrator on 30 Apr 2015 01:44:09
As mentioned before, we'll still disable refresh if we notice that refresh fails consistently, but this time we'll send you an email to inform you why we turned off refresh.
- Comments (26)
RE: Failed auto-refresh should not cancel the refresh schedule
can we please have an option to not turn it off
RE: Failed auto-refresh should not cancel the refresh schedule
No, you shouldn't turn it off. You should notify but do not cancel it.
RE: Failed auto-refresh should not cancel the refresh schedule
Can we please specify a custom email address to send this notification to, not just "send email to me". While I may have built and published a report, once in production the failures need to go to our helpdesk email address for tracking purposes.
RE: Failed auto-refresh should not cancel the refresh schedule
I haven't been receiving emails that it has been turning off
RE: Failed auto-refresh should not cancel the refresh schedule
how far out is this?
RE: Failed auto-refresh should not cancel the refresh schedule
Sweet! Thanks for the update, Mini.