on
RE:
Hi, I see this request was raised back in 2021 and has still not been actioned. Australian law specifies that Government records must be retained for set periods, per the Archives Act 1983. To prevent unauthorised record destruction, agents must NOT be able to delete records. Microsoft need to understand. By not allowing us to modify Omnichannel roles (which include the Delete privilege on Conversations) this product is not fit for purpose in any Government organisation. A 4-year plus vote for what should have been a compulsory feature on day one, is laughable. I am very disappointed.
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Great idea!
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Great idea!
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This is an important feature for our customer - they use it to view the parent-child account hierarchy which is a part of their day-to-day processes.
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Our business cannot use GiveX as a stored value solution without the ability to issue a virtual GiveX gift card. Support exists for this functionality for SVS but not for GiveX:https://experience.dynamics.com/ideas/idea/?ideaid=ddfe3fc7-73f4-ed11-913a-0003ff45b7ac
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shading preferred
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As an alternative, use an Item of Type Service or Non-Inventory, which works well for such scenarios.
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Support this one, as this is indeed an issue when using the Customer Service Workspace with multisession experience, where all ongoing work is lost when opening an external link in the same tab.
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Documentation of work exception would be a fine feature.
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We really need this, it's a huge GDPR Topic.