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This definitely needs to be addressed. We have raised support tickets in the past because the client-side load this generates has led to poor performance and crashes. I understand those performance issues have now been resolved, but the overall UI experience remains terrible.I cannot understand why anyone would want to watch the transcript load line by line. This is highly inefficient, especially for long calls or chats, and you cannot do anything while it is loading. Any attempt to scroll down simply resets as a new line appears, causing you to lose your place. Please display the entire transcript at once or, at the very least, implement lazy loading so additional lines load as I scroll without disrupting navigation. The transcript is already stored in full behind the scenes for closed conversations, so there is no reason for the UI to load it line by line as if something is happening in real time.
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This function is also of great importance to us. In times of large volumes of spam emails, this function can increase customer confidence in the emails we send via Customer Insights. It is a standard feature of other email marketing tools. I would be very pleased if you would implement this feature soon!
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Hi, you can use Enhanced recipient control for those columns.https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/add-recipient-control
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good idea
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For 'on hold' customers the add to cart is not possible. The existing cart can be checked out though, but still the /Checkout requests fails. There are no user friendly and readable messages displayed in the eCommerce. This should be improved.
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+1: we really need this for sales & project quotes. This is a very common customer requirement that should be supported in any modern ERP.
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We have the same issue. We generally include an opt-in checkbox on all of our forms, whether implemented using the form capture code on our websites, or as stand-alone forms. As previously mentioned by others in the comments, if a customer fills a form and checks the box and opts in today but tomorrow submits another form and forgets to check the box or chooses not to because they don't think they need to check it again, they are being opted-out without actively choosing to opt-out.
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Any update on timeline for this Idea to be implemented in RTM / CIJ ?
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The issue is perhaps not so much 'CTP' but rather limiting 'Planning Optimization' from 'Optimizing'. The engine now tries to optimize and use existing supply and on-hand for the first orders that need to be shipped. There is no decent way of allocating a specific (firmed) future supply or on-hand to a specific demand besides either marking or reservation. But in a distributed supply chain, it's not so evident to mark or reserve.The recent addition of 'Keep pegging for approved planned orders' is only working for planned orders. But once firmed, the pegging is not maintained leading to the issue described above.Using 'batchid' as 'coverage planned' dimension can help in tying supply with demand but you may run into issues in case you want to configure Item coverage for these items as this in not supported at the moment. Therefore, support for itemcoverage for batchID in coverage planning could also be a solution to this issue.
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https://fix.lcs.dynamics.com/Issue/Details?bugId=983228The resolution "There is no logic to traverse through different unit of measure conversions relating different units."..Is incorrect. That is what base units are for. The issue is resolved by duplicating the standard conversion (LB > OZ) directly on the product, the lookup just doesn't work correctly when standard conversions are used.